IT Services Franchise Overview

IT Services Franchise Overview

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Join a Market Leader in a Growth Market

Have you always dreamed of owning your own IT services business? We know that making the decision to become a business owner is a big step! You don’t have to do it alone, though. When you make the decision to become part of the Computer Troubleshooters franchise network you are in business for yourself, not by yourself!

Computer Troubleshooters is the world’s largest computer and IT services franchise network. We provide our franchise owners with an joint marketing, expansive service offering and outstanding vendor relationships that give them the ability to have optimum revenue and profit potential in both the business & home markets.

Computer Troubleshooters is Australia’s largest IT Services Franchise providing a low overhead proven framework for entrepreneurs to run their own IT business with the knowledge they can benefit from group scale and experience, while leveraging off the support of the group and a global brand.

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Computer Troubleshooters Franchise Opportunity
Why Computer Troubleshooters is an Excellent Opportunity

Computer Troubleshooters is an excellent franchise opportunity for the business owner that wants to build a successful IT and technology services business. Not only are we the World’s Largest IT Service Franchise, but we also provide our franchise owners with training, support and benefits that cannot be found anywhere else!

Our franchise owners are business professionals, trusted advisors to their clients, and IT Service experts. They are able to be all of these things because they take advantage of the guidance, support and strong network of the franchise to ensure their success. Our superior service offering include:

Fast Start

Our initial training program inclusions, resources, and marketing is designed to get you started Fast – so the day you leave training your are ready to start building your business.


We are a trusted brand with over 15 years of franchising in Australia and supporting our clients, but we are more than a computer franchise we specially target business with IT support and see the Cloud as a great opportunity to grow our business.

Exceptional Vendor Relationships and Pricing

Do you prefer to invest to upgrade systems or use a pay as you go subscription model?

Is a comprehensive 4 day training including on-site experience that will prepare you to be a successful technology-based business owner.  It is followed by an mentoring program to help you as you continue launching your new business.

Ongoing Training

Is available to all of our owners, so everyone can reap the benefits and utilize all of the programs and vendor relationships that are offered. The most valuable training you can be a part of is the interaction and knowledge exchange from the World-Wide Network Computer Troubleshooters franchisees.  We are a partner in your business and want you to be successful.

Complete Franchise Office Package

That includes a professionally designed company website, stationary, marketing materials and access to an automated office & admin billing system that allows appointment scheduling, tracking, and management of client technology systems, along with client invoicing.

Resources to Make You Successful

are regularly provided through our Franchise Intranet.  These resources include updated information on new vendor relationships, sales & marketing resources that can help increase your lead flow and offer tips on how to effectively follow up and track leads, and a forum to interact and gain knowledge from fellow Computer Troubleshooters franchise owners.

Sales & Marketing Support

provided through a variety of full-circle programs and training materials. Our Sales & Marketing support touches almost every marketing medium and channel to help your campaigns be robust and successful.

Low Start-Up Costs

help our franchise owners stay flexible and give them the opportunity to take advantage of marketing programs to help generate an initial client base, and vendor pricing to help drive down initial costs.

The Industry Opportunity
The need for IT Professional to adopt new Technologies

Technological advances over the last decade have meant computers & the Internet are more pervasive than ever, fuelling the IT industry’s growth.

As of June 2014[1] IT contributed $44 billion to the Australian economy and employed 202,134 people. Businesses of all sizes rely on IT to perform daily operational functions, from administration and marketing related tasks to internal and external communications, and the bulk of a typical office worker’s day requires IT systems. Uptake of technology is showing no sign of slowing down as businesses embrace new enabling technologies – currently 30% of businesses use cloud and in the next 2 to 3 years this is expected to grow to 48%, growing to over 80% in three years. In lieu of this figure, demand for IT professional services will rise, posing the question: will they have the skills to service clients into the future?

The changing nature of IT

In the past many businesses had their own IT infrastructure & staff to setup, maintain & support internal technology functions. IT professionals perceived working within these internal departments as ideal – they provided valued specialized labour and received a good income and job security.

Meanwhile many smaller businesses went without specialized support & maintained a hands-off IT approach, avoiding technology that may have helped their business due to capital cost and operational complexity.

Over the same period of technological growth specialized outsourcing of IT has grown in popularity as a way of accessing expertise without the normal overheads.

The rise of cloud computing, a phenomenon now penetrating the lower end of the business market, means that business owners can now benefit from large scale data centres without high capital costs for infrastructure – changing the way businesses engage with IT professionals & causing uncertainty within the IT industry.

A virtual misconception

Businesses of all sizes are adopting a cloud based approach due to its ability to reduce IT related costs, & changes in software licencing means this will continue to gain momentum as the preferred methodology the  majority of IT will be structured in the future.

Often a business’s contract with the cloud computing service provider is all-inclusive, and it accounts for core system upgrades and new hardware and software[2], this has traditionally been handled by internal IT resource. There is a belief that this eliminates the need for expert IT staff, which isn’t necessarily the case – in fact the industry is facing a skills shortage.

The major change is the IT professional’s role from Infrastructure Management to IT Process Management. IT Resources will perform the transition and management of services to the cloud environment with deployment, migration, and remote administration all key growth areas. IT professionals will need to up skill and familiarise themselves with cloud computing to stay relevant.

Cloud computing is designed to facilitate remote support & management. With the cloud engineered for external support focusing on the business network & user support rather than the infrastructure, outsourced IT will be a major opportunity emerging as part of the Cloud phenomenon. With focus shifting to business network & user support, the service delivery will be about local service provision, user relationships and the ability to provide expert advice.

The future will see a great role for IT outsourcing in IT consultancy rather than service maintenance.

Computer Troubleshooters, a global franchise & Australia’s largest IT Franchise network, offers experienced IT professionals the opportunity to be their own boss, has actively embraced the technology.

By virtue of the company’s unique business model, cloud computing can be of benefit to Computer Troubleshooters franchise owners. Recent announcements regarding Microsoft’s Office 365, Hosted Exchange, and Azure are a testament to the IT industries changing requirements for businesses.

This shift in technology should provide the opportunity for businesses to shed dedicated IT staff and overheads in favour of external IT specialists – increasing the demand for services provided by experienced IT support networks such as Computer Troubleshooters.

60% of surveyed businesses indicate not having the resources to implement new technologies themselves – exposing a broader opportunity for franchise owners to service an increasing base of business customers who are embarking on the Cloud journey and need a recognized, trusted and professional expert to guide them.

Computer Troubleshooters provides IT professionals who may see their future as limited due to technological change with a new lease on life, enabling them to evolve their passion for IT. By partnering with an established brand that has developed a strategic approach to cloud support with vendors, products, and marketing materials, prospective franchise owners gain an immediate advantage in targeting this growth area.

During an initial four-day training period, new franchisees receive a tablet that includes all relevant training & business materials covering everything from cloud computing to operational procedures & sales. Computer Troubleshooters has focused resources around this significant IT inflexion point, enabling owners to provide cloud management and deployment services to clients.

Cloud computing aside, Computer Troubleshooters franchisees deliver a range of other IT services including on-site support, installation, troubleshooting and managed services, ensuring they meet the IT needs of every client.  56% of businesses want a single point of contact for their IT, supporting this managed services approach.

Whether you’re an experienced IT professional looking for a change, searching for an IT business that embraces the future, or feel your role is becoming redundant due to structural change, you’ll enjoy a challenging and rewarding career with as a business owner with the Computer Troubleshooters network.

For a better understanding of your IT Services opportunity, we encourage you to read about the Business Services our franchise owners offer their clients.

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Why Franchise ?
10 Reasons to choose a franchise rather than go out on your own.

Striving for new goals is a motivating way to get yourself out of the current economic funk. For many people, these goals include the desire to start their own business and become the master of their destiny, and franchising can fit very well into that picture.

Here are the top 10 reasons to select a franchise opportunity if you want to own your own business.

1. Track Record of Success

Any good franchise company has developed a method of doing business that works well and produces successful results. Even better, they’re required to provide you with a great deal of information in their required disclosures so you can investigate and verify the results with existing franchisees prior to making your final decision.

2. Strong Brand

One of the biggest advantages of franchising is that the company is building a brand on a regional or national basis that should have value in the eyes of customers you’re trying to attract.

3. Training Programs

A good franchise company has training programs designed to bring you up to speed on the most successful methods to run the business. They should also have reference materials to assist you in dealing with whatever comes up while you’re running your business.

4. Ongoing Operational Support

Franchise companies have staff dedicated to providing ongoing assistance to franchisees. You’re not alone when you’re building and running your business, and you can always call on experienced people when you hit a rough spot or want to share new ideas for growing the business.

5. Marketing Assistance

The franchise company has marketing assistance to provide you with proven tools and strategies for attracting and retaining customers. Usually, the staff helps you develop the actual marketing plans and budgets for your grand opening as well as your ongoing efforts to market your business effectively.

6. Setup Assistance

Most franchises have manuals and other documentation, as well as staff, to help you get setup quickly & efficiently. This is a very important advantage that can hold costs down and provide the best possible chance of success in any site-driven business.

7. Construction Assistance

Franchise companies can also provide a wonderful benefit in helping you design the layout of the business and select the right contractors to do your build out, as well as making sure you get the exact mix of furniture and equipment you need to maximize the efficiency of your initial investment.

8. Purchasing Power

A good franchise can take advantage of the buying power of the entire system to negotiate prices for everything you need at significantly lower levels than you could achieve as an independent operator. This applies not only to initial furniture and equipment purchases, but also to the supplies, inventory, uniforms and everything else you’ll need on an ongoing basis.

9. & 10. Risk Avoidance

This one is so important that we’ll call it both 9 and 10! The biggest reason to buy a franchise is that, if you’re smart, it will help you avoid much of the risk of starting a new business. Make no mistake–you have to do your due diligence, but if you do, you can determine with a fair amount of certainty what happen if you become a new franchisee.

As you look at this list, it not only shows a number of reasons to think about getting a franchise–it also shows you just some of the major challenges you’ll face if you have to create all these things yourself in an independent business. You do have to pay fees in a franchise that you could avoid in an independent business, but it’s saying, “You can pay me or you can pay me later.” You can pay the franchiser the fees, or you can pay for many expensive mistakes by not learning the lessons of others that have gone before you. Using a franchise to meet your goal of starting a new business is a wonderful approach for most people, for all these reasons and many more.